SHIPPING

  • Free Shipping for RETAIL Orders of $35 or more. FreeShipping is for USA only, does Not include Hawaii, Alaska, Guam, Puerto Rico and Virgin Islands. MONAG reserves the right to choose the shipping carrier and service.
  • Free FedEx Ground Shipping for all Wholesale Orders of $300 or more. FreeShipping is for USA only, does Not include Hawaii, Alaska, Guam, Puerto Rico and Virgin Islands. It applies to in-stock items only and has NO Cash Value. Additional Promotions, Private Labels, Custom Products, Product Enhancements, offers or discounts cannot be combined with Free Shipping; If return brings the purchase below the minimum then shipping Will be charged.
  • Please check with the customer service at [email protected] before placing your order if any questions regarding Free Shipping details.
  • Shipping Carriers available are - Fedex & USPS which offer variety of services. It is customers responsibility to be aware of the different service options and the transit period for those services. MONAG will not be responsible for shipping carrier's transit period, delivery date or delays caused by the shipping carrier.
  • Shipping charges are based on the total weight of your order and charged when your order is placed.
  • All orders are shipped from Farmington, NY, USA.
  • Orders received after 12:00 noon Eastern Time, holidays, or weekends may begin processing the next business day. Please allow 1-2 business days to process all orders, including expedited shipping options.
  • Orders are shipped Monday through Friday.
  • MONAG will not be responsible or liable for any lost or delayed orders.
  • MONAG will not be responsible for lost or stolen package if it shows delivered to the address provided.
  • If shipping to multiple locations, each location will be charged for shipping.
  • All orders are always shipped with indirect signature required. Contact us before placing your order if Signature is required.
  • NO COUPONS and Free Shipping are valid with Special Offers , Special Promotions or Special Deals
  • MONAG shall not be liable for any damages suffered by reason of such delay or damaged caused by freight handling.
  • International Orders are subject to Customs Duty and clearance Fees and are billed directly to the customer by the carrier. It is the responsibility of the importer to pay these charges.

ORDERING


  • No minimums on quantities.
  • All orders are considered firm order at the time of placement and cannot be changed. You must place a new order for any additional items.
  • Payments are processed when the order is placed online.
  • Most orders are shipped within 1-2 business days Monday-Friday.
  • Any order cancelled is subject to 20% re-stocking fee even if the order is not shipped. Shipped orders cannot be cancelled.
  • Orders can be placed for In-Stock items only. You can setup Notification online in your account to be notified when an item is available in stock. However if you want to place an order for an item that is out of stock you can email us at [email protected].
  • Order details including the status of the order, shipping and  tracking information is available in your account under - My Account.
  • International Orders are subject to Customs Duty and clearance Fees and are billed directly to the customer by the carrier. It is the responsibility of the importer to pay these charges.
  • Promotions/Coupons when offered have Restrictions. Please review the Coupon details when applying it to your order. MONAG reserves the right to cancel promotions. If in doubt or have any questions, need clarification, please contact customer service at [email protected] BEFORE placing your order.
    • The Black Friday Promotion "Friday" is valid till Nov 24, 2019 for wholesale customers only. Minimum purchase of $200 is required. Coupon is not valid on skus - 100014, 110014, 120014, 100295, 100025, 953025, 953030, 953001. The daily savings Free Shipping* will work with this promotion- check shipping policies. All Sales are FINAL with the Promotion; Applies to in-stock items only; Does not apply to back orders, existing orders or previous orders and cannot be back dated; Cannot be combined with any other offer, custom orders, printing or other special orders;One per Customer; No Cash Value; Coupon Needs to be applied at the time of completing the transaction.MONAG reserves the right to cancel the Coupon Code/Promotion.
    • July4 promotion is valid till June 29, 2019 for wholesale customers only. Minimum purchase of $200 is required. The daily savings Free Shipping* will work with this promotion- check shipping policies. All Sales are FINAL with the Promotion; Applies to in-stock items only; Does not apply to back orders, existing orders or previous orders and cannot be back dated; Cannot be combined with any other offer, custom orders, printing or other special orders;One per Customer; No Cash Value; Coupon Needs to be applied at the time of completing the transaction.MONAG reserves the right to cancel the Coupon Code/Promotion.
    • The *Dollar promotion is valid till the date on the deal for wholesale customers only. No coupon code is required, you just need to purchase minimum 6 pieces in each color and size. The daily savings Free Shipping* will work with this promotion- check shipping policies. All Sales are FINAL with Promotion; Applies to in-stock items only; Does not apply to back orders, existing orders or previous orders and cannot be back dated; If case of an error on our side it is a rufund and NOT a re-send of the item at the prommotion price. Cannot be combined with any other offer, custom orders, printing or other special orders;One per Customer; No Cash Value; MONAG reserves the right to cancel the Coupon Code/Promotion. 
  • If any questions please reach us at [email protected] or call us before confirming your order
 
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