Return/Claims Policy (5 Business Days) - No Exceptions - Please make sure to follow the process so that returns/claims can be processed
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Claims for shortages, discrepancies, incorrect merchandise or defective merchandise must be made within (5) days of receipt of merchandise. |
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No returns will be processed after 5 Business days of receipt of the shipment. |
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Only Store credit is issued once the claim is processed |
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Photos might be requested for claims |
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Drop Shipments: It is the customer’s responsibility to inform their embellishers of the exact style, color and size they are being sent and to have them checked prior to embellishing. |
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MONAG cannot and will not be responsible for discrepancies in orders received by parties other than invoiced customer. |
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It is customer’s responsibility to inspect the merchandise prior to embellishing or washing. |
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Merchandise altered in ANY WAY will Not be accepted (e.g. printed, washed, worn, dyed, label removed etc.) |
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Altered, decorated or washed garments are NOT returnable even if merchandise is defective or shipped incorrectly. |
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MONAG will not reimburse for any decoration cost. |
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MONAG shall not be liable for any delay in the delivery or shipment of goods, or for any damages suffered by reason of such delay or damaged caused by freight handling. |
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MONAG will not be responsible for lost or stolen package if it shows delivered to the address provided. |
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All Clearance, Sales, Special-Deal, Special Offer, Promotion items and Coupons Applied are Final - No returns or exchanges |
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All returns must have a Return Authorization Number or they will not be accepted. |
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All returns are subject to restocking fee of 20%. |
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Shipping & Handling charges are non refundable. |
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Customer is responsible for postage of returns even if they have recied it through Free Shipping programs |
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No returns will be accepted after 15 days with or without a Return Authorization number. |
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Check the FAQ page for frequently asked questions. |